SCUBIS Cloud — Subscription & Cancellation Policy

Effective date: 30 October 2026

1. Subscription Plans

SCUBIS Cloud offers optional paid subscriptions that provide additional cloud storage and associated digital services.

The current free plan includes up to 2 GB of storage.

Paid plans may range from 100 GB to 3 TB.

Current subscription prices, storage allowances and any applicable taxes are shown before purchase.

2. Billing Frequency

Unless otherwise expressly stated, paid subscriptions are billed monthly.

Each paid subscription automatically renews at the end of its billing period until cancelled by the customer.

By completing the subscription purchase, the customer authorizes SCUBIS Cloud and its payment service provider to charge the selected payment method for recurring subscription payments.

The subscription price and billing frequency are disclosed before payment authorization.

3. Subscription Activation

The purchased storage plan becomes active immediately after successful payment.

SCUBIS Cloud is a digital service, and no physical delivery takes place.

4. Automatic Renewal

Subscriptions renew automatically at the agreed billing interval.

SCUBIS Cloud provides an electronic payment confirmation or receipt following successful recurring payments, including information on how to cancel the subscription.

Changes to the recurring payment amount or billing schedule will be communicated in advance as required by applicable law and payment provider rules.

5. How to Cancel

Customers may cancel their subscription at any time through the SCUBIS Cloud account subscription management section.

The cancellation function must be available online without requiring the customer to telephone customer support.

Customers who experience difficulty cancelling may contact:

vs@scubis.com

Cancellation stops future automatic subscription renewals.

A confirmation of cancellation will be sent electronically.

6. What Happens After Cancellation

After cancellation:

• Automatic renewal is disabled.
• No further renewal payments will be initiated.
• The current paid plan remains active until the end of the already paid billing period.
• At the end of the paid period, the account may return to the available free plan.
• Existing user files are not automatically deleted merely because the subscription has been cancelled.
• If stored data exceeds the free plan allowance, uploads or synchronization may be restricted.

Applicable data retention and retrieval rights remain unaffected.

7. Refunds and Withdrawal

Cancellation and withdrawal are separate actions.

Ordinary cancellation prevents future recurring charges but does not automatically refund an already paid billing period.

Customers may exercise their statutory withdrawal rights and request refunds in accordance with the Refund Policy.

SCUBIS Cloud provides a full refund for withdrawal requests made within 14 calendar days of the initial subscription purchase.

Additional refunds may apply where required by law.

Refund Policy: https://my.scubis.com/refund-policy/

8. Plan Changes

Customers may request a change to another available storage plan.

Any change in pricing, storage allowance or billing schedule must be disclosed before the customer confirms the change.

The effective date and any applicable additional payment or credit must be clearly presented before the change is completed.

9. Failed Payments

If a recurring payment fails, the customer may be asked to update the payment method or retry payment.

SCUBIS Cloud may restrict paid subscription features if payment cannot be completed.

Users will be informed of relevant account or storage limitations.

Files are not automatically deleted solely because a subscription renewal payment fails.

10. Account Deletion

Deleting a SCUBIS Cloud account is a separate process from cancelling a paid subscription.

Customers should cancel their paid subscription before requesting account deletion.

SCUBIS Cloud must ensure that account deletion requests are handled in accordance with applicable data protection law and that future recurring payments do not continue for a deleted account.

Data shared with other authorized users may be subject to separate ownership, retention and privacy rules.

11. Contact

SCUBIS OOD
Registration number: 206621197
Country: Bulgaria
Billing support: vs@scubis.com
Website: https://my.scubis.com

Terms of Service: https://my.scubis.com/terms/

Refund Policy: https://my.scubis.com/refund-policy/

Files after cancellation or withdrawal

Cancelling automatic renewal does not delete your account or files. Your paid allowance remains until the paid period ends. After expiry or withdrawal, the free allowance is 2 GB. If you are over this allowance, new uploads and backup uploads are restricted; you can still sign in, browse, download and delete existing files.

There is no automatic deletion deadline triggered by cancellation, a failed renewal or a refund. Existing files remain stored until you delete them, request account deletion, or a separate lawful retention or account termination process applies. Any future change introducing deletion of retained files will be communicated in advance with an opportunity to retrieve them. Cancellation and account deletion are separate actions.