SCUBIS Cloud — Refund Policy

Effective date: 30 October 2026

1. General Information

This Refund Policy applies to paid SCUBIS Cloud subscriptions purchased directly through https://my.scubis.com.

The Service is provided by SCUBIS OOD (СКУБИС ООД), a company registered in Bulgaria under UIC/EIK 206621197.

Billing and refund inquiries: vs@scubis.com.

2. Digital Service Delivery

SCUBIS Cloud is a digital cloud storage service.

There are no physical goods or shipping arrangements.

The selected paid storage plan is activated immediately after successful payment.

3. Fourteen-Day Withdrawal and Refund

Consumers in the European Union have a statutory right to withdraw from eligible distance service contracts within 14 calendar days of concluding the contract, subject to applicable law.

SCUBIS Cloud offers a full refund of the initial subscription payment if the customer requests withdrawal within 14 calendar days of the initial purchase.

This refund is available even if the customer has already started using the paid storage service.

SCUBIS Cloud does not deduct charges for the portion of the initial subscription period already used when honoring this policy.

The customer does not need to provide a reason for exercising this right.

This policy does not limit any statutory rights available to the customer.

4. Subscription Renewals

After the initial withdrawal period, recurring subscription payments are generally not refundable solely because a customer no longer wishes to use the Service.

Customers can cancel automatic renewal at any time.

The paid plan then remains active until the end of the already paid period.

However, refunds will be provided where required by law, including applicable remedies for non-conforming services or incorrectly processed payments.

SCUBIS Cloud may also issue discretionary refunds in appropriate circumstances.

5. Incorrect or Unauthorized Charges

Customers who believe a payment was duplicated, incorrectly charged or unauthorized should contact vs@scubis.com.

SCUBIS Cloud will investigate the reported issue and provide an appropriate remedy in accordance with applicable law.

Nothing in this policy restricts the customer's rights concerning unauthorized payment transactions or card payment disputes.

6. How to Request Withdrawal or a Refund

Customers can request a refund by emailing:

vs@scubis.com

Please include:

• The email address associated with the SCUBIS Cloud account.
• The approximate date of payment.
• The transaction or receipt reference, if available.
• A statement that you wish to withdraw from the subscription contract or request a refund.

Customers exercising their right of withdrawal may also use the online withdrawal function provided through the SCUBIS Cloud website or account interface.

Customers may use the following model statement:

"I hereby notify SCUBIS Cloud that I withdraw from my subscription contract."

No specific wording or explanation is required for a valid statutory withdrawal request.

7. Refund Processing

Refunds are processed without undue delay and no later than 14 calendar days after receipt of a valid withdrawal request, where the statutory withdrawal provisions apply.

Refunds are issued using the original payment method unless the customer expressly agrees otherwise.

SCUBIS Cloud does not charge a refund processing fee.

The time required for the funds to appear in the customer's account may depend on the payment provider and card issuer.

8. Effect of Refund on the Service

Once a subscription is withdrawn from and refunded, the associated paid storage entitlement may be terminated.

User files will not be automatically deleted merely because a refund has been processed.

If the stored data exceeds the free plan allowance, uploading or synchronization may be restricted.

Access to and retrieval of user content will be handled in accordance with applicable law, the Terms of Service and the data retention policy.

9. Contact

SCUBIS OOD
Registration number: 206621197
Country: Bulgaria
Email: vs@scubis.com
Website: https://my.scubis.com

Terms of Service: https://my.scubis.com/terms/

Subscription & Cancellation Policy: https://my.scubis.com/subscription-policy/

Files after cancellation or withdrawal

Cancelling automatic renewal does not delete your account or files. Your paid allowance remains until the paid period ends. After expiry or withdrawal, the free allowance is 2 GB. If you are over this allowance, new uploads and backup uploads are restricted; you can still sign in, browse, download and delete existing files.

There is no automatic deletion deadline triggered by cancellation, a failed renewal or a refund. Existing files remain stored until you delete them, request account deletion, or a separate lawful retention or account termination process applies. Any future change introducing deletion of retained files will be communicated in advance with an opportunity to retrieve them. Cancellation and account deletion are separate actions.